000 00313nam a2200109Ia 4500
008 231207s9999 xx 000 0 und d
020 _a9789063694890
082 _a745.4029
_bMAJ
100 _aMajid Iqbal
245 0 _aThinking in services: encoding and expressing strategy through design
260 _bBIS Publishers
999 _c32435
_d32435